No Refund Policy
Smart Homework Solutions operates a no refund policy for paid subscriptions
because we offer a 7-day free trial period with full access to all features.
1. Free Trial Period
We provide all new users with a 7-day free trial that includes:
- Complete access to all features and functionality
- Unlimited questions and answers
- All subjects and grade levels
- Full access to analytics and reports
- No credit card or payment information required
This trial period allows you to thoroughly evaluate our Service before making any payment.
2. No Refunds on Paid Subscriptions
Once you have subscribed to our paid plan (₹299/month) after the free trial period ends,
no refunds will be issued for:
- Partial months of service
- Unused portions of your subscription
- Change of mind after payment
- Failure to use the Service during the billing period
- Technical issues on your end (device, internet connection)
3. Rationale for No Refund Policy
Our no refund policy is in place because:
- 7-Day Free Trial: You have a full week to test the Service at no cost
- Digital Service: Once accessed, our AI-generated content cannot be "returned"
- Fair Usage: This prevents abuse of the Service after full utilization
- Clear Communication: This policy is clearly stated before subscription
4. Cancellation Policy
While we do not offer refunds, you may cancel your subscription at any time:
- Cancel anytime from your account settings in the app
- Your subscription will remain active until the end of the current billing period
- You will not be charged for subsequent billing periods after cancellation
- Access to the Service continues until the paid period expires
- You can resubscribe at any time in the future
5. Cancellation During Free Trial
If you cancel during the 7-day free trial:
- You will not be charged anything
- Your access will end at the conclusion of the trial period
- No payment information is collected during the trial, so there's nothing to refund
6. Exceptions (Extraordinary Circumstances)
Refunds may be considered only in the following exceptional cases:
- Technical Error: If you were charged twice due to a technical error on our end
- Service Failure: If our Service was completely unavailable for an extended period (more than 7 consecutive days)
- Unauthorized Charges: If charges were made without your authorization
To request a refund in these exceptional circumstances, contact us at shsbyai@gmail.com
within 7 days of the charge with:
- Your account email address
- Transaction ID or receipt
- Detailed explanation of the issue
- Supporting evidence (screenshots, error messages)
Each request will be reviewed on a case-by-case basis, and we reserve the right to approve or deny
refund requests at our sole discretion.
7. Billing Issues
If you notice an incorrect charge or billing issue:
- Contact us immediately at shsbyai@gmail.com
- Provide your account details and transaction information
- We will investigate and resolve billing errors promptly
- Legitimate billing errors will be corrected within 7-10 business days
8. Payment Gateway Policies
Payments are processed through third-party payment gateways (Razorpay and Stripe).
Please note:
- Payment gateway fees are non-refundable
- Chargebacks may result in account suspension
- Contact us before initiating a chargeback to resolve issues
- Fraudulent chargebacks may result in legal action
9. Service Modifications
We reserve the right to:
- Modify features and functionality of the Service
- Change subscription prices with 30 days notice
- Discontinue the Service (with full refund of current period in such cases)
If we discontinue the Service entirely, subscribers will receive a prorated refund for the
unused portion of their subscription.
10. Contact Information
For questions about this Refund Policy or to request assistance:
Email: shsbyai@gmail.com
Website: https://gatherai.in
Business Name: Smart Homework Solutions
Response Time: Within 24-48 hours
11. Policy Updates
This Refund Policy may be updated from time to time. Any changes will be posted on this page
with an updated "Last Updated" date. Continued use of the Service after changes constitutes
acceptance of the updated policy.
⚠️ Important Notice
By subscribing to Smart Homework Solutions after the free trial period, you acknowledge and
agree that you have read, understood, and accept this No Refund Policy. You confirm that
you have fully tested the Service during the 7-day free trial and are satisfied with its
features and functionality before making a payment.