Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register and use our Service, we collect:

• Account Information: Name, email address, Google account details (when signing in with Google)
• Profile Picture: From your Google account (if you sign in with Google)
• Payment Information: Processed securely through Razorpay or Stripe (we do not store card details)
• Contact Information: Email address for communications and support

1.2 Educational Content

• Homework Questions: Text and images of homework questions you submit
• Grade and Subject Information: Selected grade level and subjects
• Question History: Record of all questions asked and answers provided
• Progress Data: Subject-wise analytics and learning patterns
• Report Cards: Exam scores and grades you input

1.3 Technical Information

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, features used, time spent on platform
• Log Data: IP address, access times, error logs
• Cookies: Session cookies for authentication and functionality

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Process and answer your homework questions using AI technology
• Store your question history for future reference
• Provide progress tracking and analytics
• Maintain digital report cards
• Personalize your learning experience

2.2 Account Management

• Create and manage your account
• Authenticate your identity
• Process subscription payments
• Send important account notifications
• Provide customer support

2.3 Service Improvement

• Analyze usage patterns to improve features
• Train and improve AI accuracy
• Develop new features and functionality
• Fix technical issues and bugs

2.4 Communications

• Send service-related emails (subscription confirmations, payment receipts)
• Provide customer support responses
• Send important updates and policy changes
• Trial expiry reminders

3. How We Share Your Information

We do NOT sell your personal information. We may share information only in these limited circumstances:

3.1 Service Providers

• OpenAI: For AI-powered answer generation (questions and images are processed)
• Payment Processors: Razorpay and Stripe for secure payment processing
• Cloud Hosting: Secure servers for data storage
• Email Service: For sending account and support emails

All third-party providers are bound by data protection agreements.

3.2 Legal Requirements

We may disclose information if required to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or abuse of our Service
• Cooperate with law enforcement

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you before your information is transferred.

4. Data Storage and Security

4.1 Storage Location

Your data is stored on secure cloud servers. We use industry-standard security measures to protect your information.

4.2 Security Measures

• Encryption: All data is encrypted in transit (HTTPS) and at rest
• Authentication: Secure Google OAuth login
• Access Controls: Limited employee access on need-to-know basis
• Regular Backups: Automatic backups to prevent data loss
• Security Monitoring: Continuous monitoring for threats

4.3 Data Retention

• Account data is retained while your subscription is active
• After account deletion, data is removed within 30 days
• Payment records kept for 7 years for tax compliance
• Anonymous usage analytics may be retained indefinitely

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal data
• Download your question history
• Export your report cards

5.2 Correction and Update

• Update your profile information anytime
• Correct inaccurate data
• Modify your preferences

5.3 Deletion

• Delete your account and all associated data
• Remove specific questions from history
• Request data deletion via email: shsbyai@gmail.com

5.4 Opt-Out

• Unsubscribe from promotional emails (service emails cannot be disabled)
• Disable cookies (may affect functionality)

6. Children's Privacy

Our Service is designed for students from Kindergarten to 12th standard, which includes children under 13 years of age.

Parental Consent

• We require parental consent for users under 13
• Parents can register accounts on behalf of their children
• Parents have full control over their child's data
• We collect minimal information from children (only educational content)
• No advertising or marketing to children

Parents can contact us at shsbyai@gmail.com to:

• Review their child's information
• Request deletion of their child's data
• Revoke consent and close the account

7. Cookies and Tracking

7.1 Types of Cookies We Use

• Essential Cookies: Required for login and authentication
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Service

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service, particularly login features.

8. Third-Party Links

Our Service may contain links to third-party websites (e.g., Google, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. International Data Transfers

Our Service is primarily for users in India. However, some service providers (like OpenAI) may process data outside India. We ensure appropriate safeguards are in place for international transfers.

10. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

• Notify affected users within 72 hours
• Explain what data was compromised
• Provide steps to protect your information
• Report to relevant authorities as required

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified via email. Continued use of the Service after changes constitutes acceptance.

12. Your Consent

By using Smart Homework Solutions, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use our Service.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: shsbyai@gmail.com
Website: https://gatherai.in
Business Name: Smart Homework Solutions
Response Time: Within 24-48 hours

For Data Protection Requests:
Please email shsbyai@gmail.com with the subject line "Privacy Request" and include:

• Your account email address
• Type of request (access, deletion, correction, etc.)
• Detailed description of your request

14. Compliance

We comply with applicable Indian data protection laws and regulations. We are committed to protecting your privacy rights and handling your data responsibly.